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Property Rules

- On Arrival
Passport will be demanded for local authorities formalities.


- Check in/ Check out

  • Standard check in available from 2pm, check out by 12pm.

  • For reservation of Entire Beyond Bayou: check in available from 3pm, check out by 11am.

  • Early check in or late check out and luggage storage will be subject to availability.

 

- Responsibility
Please be advised that we are not responsible for any loss or damage to personal equipment and property during your stay at Beyond Bayou. We are not responsible for any infringement of the local and Indonesian laws by the clients or their guests. We will not accept responsibility for delay, additional expense or inconvenience which maybe caused directly or indirectly by events outside of our control such as late arrival of International flights, civil disturbances, fire, floods, unusually severe weather, wildlife or flora, acts of God, acts of Government or the failure of any machinery or equipment.


- Events and Party
Clients should be aware that not all functions or events can necessarily be accommodated. Please kindly be quiet after 10pm.


- Numbers of persons and Suitability
The numbers of persons occupying a property must not exceed the maximum number stated in the booking confirmation. Beyond Bayou reserves the right to refuse any booking, which, in its opinion, is unsuitable for the property concerned.

Cancellation Policy

1. Cancellation:

1) If cancelled before 3 months prior to check in date, free to convert 100% booking value to hotel voucher with one year's validity.
2) If cancelled before 2 months prior to check in date, 50% of total booking value can be refunded, or able to convert 75% of total booking value to hotel voucher with one year's validity.
3) If cancelled within one month prior to check in date, or in case of no-show, the total price of reservation will be charged.

4) 10% of online payment is all time non-refundable.


2. Modification:

1) One time free modification if arranged before 2 months prior to check in date, subject to availability and seasonal rate.

 

To confirm cancellation and modification, please contact info@beyondsuites.com first. 

Thank you very much for your attention.

Beyond Reservation Team

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